q798 Privacy Policy — Your Data, Your Rights

This Privacy Policy is issued by q798 (referred to throughout this document as "q798", "we", "us", or "our"), the operator of the online casino and sports betting platform accessible at q798.club.

q798 operates under an international gaming license and is committed to handling the personal data of all players — including those from Karachi, Lahore, Islamabad, Faisalabad, and across Pakistan — in a lawful, fair, and transparent manner. This Privacy Policy applies to all personal data collected through the q798 website, mobile interface, customer support channels, and any other touchpoints associated with the platform.

q798 collects the following categories of personal data from players and platform visitors. We only collect data that is necessary for the purposes described in this Policy.

We do not intentionally collect special category data (such as health information or political opinions). If any such data is incidentally included in communications you send to us, it will be handled with additional care and deleted as soon as it is no longer required.

q798 collects personal data through the following means:

• Direct Interactions: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in a promotion.
• Automated Technologies: Technical and usage data collected automatically when you access the q798 platform, including through cookies, web beacons, server logs, and similar tracking technologies as described in Section 7 of this Policy.
• Third-Party Sources: Identity and fraud-screening data received from KYC verification partners, payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), and fraud prevention agencies where we are permitted to do so under applicable law.
• Publicly Available Sources: In limited circumstances, information from publicly available registers or databases where this is necessary for fraud prevention or compliance with our gaming license obligations.

q798 uses the personal data it collects for the following purposes:

• Account Management: To register and maintain your q798 player account, process login requests, and manage your account preferences and settings.
• Payment Processing: To process PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, and to maintain accurate transaction records.
• Identity & Age Verification: To verify that you are at least 21 years of age and that the identity information you have provided is accurate, as required under our international gaming license.
• Legal & Regulatory Compliance: To comply with anti-money-laundering (AML) obligations, counter-terrorist financing requirements, and any other legal or regulatory duties arising from our gaming license.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, unauthorised access, and other security incidents on the q798 platform.
• Responsible Gaming: To monitor gameplay patterns for signs of problem gambling behaviour and to administer responsible gaming tools including deposit limits, session limits, and self-exclusion requests.
• Customer Support: To respond to your enquiries, resolve disputes, and maintain records of communications for quality assurance purposes.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided your consent to receive such communications. You may opt out at any time.
• Platform Improvement: To analyse usage data in aggregate form to understand how players interact with q798 and to improve the platform's functionality, game selection, and overall experience.

q798 processes your personal data on one or more of the following legal bases depending on the specific processing activity:

• Contractual Necessity: Processing that is necessary to perform the contract between you and q798 — for example, operating your account, processing deposits and withdrawals, and providing access to games.
• Legal Obligation: Processing required to comply with legal and regulatory obligations applicable to q798, including KYC verification, AML checks, and record-keeping requirements under our gaming license.
• Legitimate Interests: Processing for purposes that are in q798's legitimate interests — such as fraud prevention, platform security, and improving services — where those interests are not overridden by your data protection rights.
• Consent: Processing based on your freely given, specific, and informed consent — in particular, the sending of marketing communications. You may withdraw your consent at any time by contacting our support team or adjusting your account communication preferences.

q798 does not sell, rent, or trade your personal data to third parties. We share data only in the following limited circumstances and only to the extent necessary for the stated purpose:

• Payment Processors: Your financial data is shared with JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank solely to process your deposit and withdrawal transactions.
• KYC & Identity Verification Partners: Identity documents and personal data are shared with licensed third-party KYC providers to verify your identity and age as required by our gaming license.
• Fraud Prevention & AML Agencies: In cases of suspected fraud or money laundering, relevant data may be shared with fraud prevention agencies or law enforcement authorities as required by applicable law.
• Technology Service Providers: q798 uses third-party technology providers for platform hosting, data storage, analytics, and customer support software. These providers are bound by data processing agreements and may only process your data on q798's instructions.
• Legal & Regulatory Authorities: q798 may disclose personal data to regulatory bodies, courts, or law enforcement agencies where required to do so by law or by the terms of our international gaming license.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of q798's business, personal data held by q798 may be transferred to the acquiring entity. You will be notified of any such transfer in advance where reasonably practicable.

All third parties with whom q798 shares personal data are required to handle that data securely and in accordance with applicable data protection standards. q798 does not authorise any third party to use your data for their own independent marketing or commercial purposes.

q798 uses cookies and similar tracking technologies to operate the platform efficiently, enhance security, and improve your experience. A cookie is a small text file placed on your device when you visit the platform.

• Essential Cookies: Required for the platform to function. They enable login sessions, remember your preferences, and keep your account secure. These cookies cannot be disabled without affecting core functionality.
• Analytics Cookies: Used to collect aggregated, anonymised data about how players use the q798 platform — such as which games are most popular and where users tend to exit. This data helps us improve the platform experience.
• Security Cookies: Used to detect fraudulent activity, prevent bot access, and monitor for unusual login patterns that may indicate unauthorised account access.
• Preference Cookies: Used to remember your language settings, display preferences, and responsible gaming notification preferences between sessions.

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies may impair the functionality of the q798 platform. q798 does not use third-party advertising cookies or sell cookie-derived data to advertisers.

q798 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by law or our gaming license obligations. The following general retention periods apply:

• Account & Identity Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, as required under AML regulations applicable to licensed gaming operators.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction in accordance with financial record-keeping requirements.
• KYC Documents: Retained for the duration of your account and for five (5) years following account closure or the completion of the relevant KYC review, whichever is later.
• Customer Support Communications: Retained for three (3) years following the resolution of the relevant query or dispute.
• Technical & Usage Data: Retained in anonymised or aggregated form indefinitely for platform analytics purposes. Personally identifiable technical data is deleted or anonymised within twelve (12) months of collection.
• Marketing Consent Records: Retained for three (3) years from the date consent was given or withdrawn, to demonstrate compliance with consent obligations.

When personal data is no longer required for any of the above purposes, q798 will securely delete or anonymise it in accordance with our internal data disposal procedures.

q798 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and q798's servers.
• Encryption of sensitive data at rest, including financial data and identity documents.
• Role-based access controls ensuring that only authorised q798 personnel can access personal data, and only to the extent required for their specific role.
• Regular security audits and penetration testing of the q798 platform infrastructure.
• Two-factor authentication options for player accounts to reduce the risk of unauthorised access.
• Incident response procedures that require q798 to investigate and, where required by law, notify affected players and relevant authorities of any data breach within a defined timeframe.

As a q798 player, you have the following rights in respect of the personal data we hold about you. To exercise any of these rights, please contact our support team. q798 will respond to all valid requests within a reasonable timeframe and at no charge in ordinary circumstances.

• Right of Access: You have the right to request a copy of the personal data q798 holds about you, together with information about how it is being used.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You have the right to request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected. This right is subject to our legal retention obligations under AML regulations and our gaming license.
• Right to Restrict Processing: You have the right to request that q798 restricts the processing of your personal data in certain circumstances, such as while a dispute about the accuracy of the data is being resolved.
• Right to Data Portability: Where processing is based on your consent or a contractual necessity, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where q798 relies on legitimate interests as the legal basis for that processing, including profiling for responsible gaming monitoring purposes.
• Right to Withdraw Consent: Where q798 processes your data based on your consent (such as for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

The q798 platform is strictly for adults aged 21 years and over. q798 does not knowingly collect, process, or retain personal data from any individual under the age of 21. Age verification is a mandatory step in the q798 account registration process and is reinforced through KYC document checks before any withdrawal is processed.

If q798 discovers or is notified that an account has been created by or is being used by a person under the age of 21, that account will be immediately suspended, all funds will be frozen pending investigation, and the account will be permanently closed. If parents or guardians believe that a minor has registered on the q798 platform, they should contact our support team immediately at [email protected] so that the matter can be investigated and resolved as a priority.

q798 strongly encourages parents and guardians in Pakistan to make use of parental control software to prevent minors from accessing online gambling platforms.

The q798 platform may contain references to third-party services such as payment processors. Please be aware that q798 has no control over the privacy practices of third-party organisations and this Privacy Policy does not apply to any data you provide directly to such third parties when using their services.

q798 selects third-party service providers with care and requires all providers who handle personal data on our behalf to maintain appropriate data security standards and to process data only in accordance with q798's documented instructions. However, where you interact directly with a third-party service — such as completing a JazzCash or EasyPaisa transaction on that provider's own interface — the privacy policy of that third party will govern the handling of your data within their systems.

q798 recommends that you review the privacy policies of any third-party services you use in connection with your q798 account.

q798 operates under an international gaming license and may, in the course of providing its services, transfer personal data to servers or service providers located outside Pakistan. Where such transfers occur, q798 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that which applies within the platform's primary operating jurisdiction.

Safeguards used by q798 for international data transfers include contractual clauses in agreements with data processors that impose data protection obligations equivalent to those under which q798 operates, and the selection of processors in jurisdictions that maintain recognised data protection standards.

q798 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes, we will update the effective date at the top of this page and, where the changes are significant, notify active players by email or via a prominent notice on the platform.

We encourage you to review this Privacy Policy periodically to stay informed about how q798 is protecting your data. Your continued use of the q798 platform following the posting of an updated Privacy Policy constitutes your acknowledgement of the changes. If you disagree with any material change to this Policy, you may close your account by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data q798 holds about you, please reach out through the following channels:

• Support Email: [email protected] — for all data access, rectification, or deletion requests
• Live Chat: Available 24/7 via the chat widget on the q798 platform — for general privacy queries
• Responsible Gaming: Visit our Responsible Gaming page for information on self-exclusion and data handling in responsible gaming contexts

q798 aims to acknowledge all data-related requests within forty-eight (48) hours and to resolve them fully within thirty (30) calendar days. If your request is particularly complex, we will notify you within the initial forty-eight hour window and provide an updated timeframe for resolution.

For further information about your data rights and privacy protections under applicable international standards, we encourage you to consult the responsible gaming and compliance resources linked in the Responsible Gaming section of the q798 platform.